Recurring ERP crashes stopped after the move.
OneMed Healthcare outgrew an internally developed ERP system as its branch network expanded. Frequent crashes, weak access controls, and slow financial reporting limited productivity. After moving to Acumatica Distribution Edition and Financial Management, OneMed reported a more reliable system, faster financial visibility, and a better sales-order process.
- Company
- OneMed Healthcare
- Industry
- Medical & healthcare product distribution
- Headquarters
- Surabaya, East Java
- Replaced
- Internally developed ERP
- Solution
- Acumatica Distribution Edition + Financial Management
Company & challenges
Headquartered in Surabaya, East Java, OneMed supplied disposable medical products, antiseptics, disinfectants, hospital furniture, and consumer healthcare items. The original case study described 22 branches at that time.
OneMed had commissioned a custom ERP system when the company was much smaller. As the operation expanded from five to 15 branches, the system struggled with increasing demand. Business Development Manager and co-owner Louis Hartanto described the problem:
“At the time we had 15 branches, it couldn’t deliver what we wanted. The program was struggling, and it was not designed to scale.”
Louis Hartanto, Business Development Manager and co-ownerHartanto reported that the old software supported no more than 150 simultaneous users. He described weak security, overly broad access to sensitive financial information, and outages that could last one to three hours. At one point, the company scheduled ERP access by branch to manage system demand.
“The program often crashed, and we had to restart the server every two hours because too much was happening inside the program.”
Louis Hartanto, Business Development Manager and co-ownerFinancial reports could take several days and required paid custom requests. The system lacked dashboards and a formal sales-order process, leaving staff to work directly from invoices. Those limitations made replacement increasingly urgent.
The solution
Hartanto evaluated ERP options from Oracle, SAP, and Microsoft. His priorities included cloud access, affordability, ease of use, dashboards, and mobility. He chose Acumatica Financial Management and Distribution Edition.
“The other companies charge per user license which makes them very expensive.”
Louis Hartanto, Business Development Manager and co-owner“We have had no problems; everything is running smoothly. Our staff spends less time inputting data now, keeping our people happy.”
Louis HartantoBusiness Development Manager and co-owner, OneMed Healthcare
The benefits
Less downtime and faster decisions
After adopting Acumatica, Hartanto reported that the recurring ERP crashes had stopped, allowing employees to spend more time on everyday work. Financial dashboards let him review the company’s position and investigate transactions without waiting for separately produced reports. At the time of the study, OneMed also had visibility into a catalog of more than 2,000 SKUs as its product assortment expanded.
Sales orders and mobile access
Sales staff could create sales orders before invoicing, making changes easier and improving service to customers. Hartanto also used mobile access to monitor the business while traveling.
Local tax and bidding requirements
OneMed’s Acumatica environment was customized to calculate localized taxes and support government-regulated bidding requirements. These capabilities were described in the original case study.
- Reported that recurring ERP system crashes had stopped after the move to Acumatica.
- Replaced multi-day waits for custom financial reports with dashboards and faster access to financial information.
- Introduced sales orders before invoicing, making order changes easier for customer service teams.
- Gained visibility into more than 2,000 SKUs at the time of the original study.
Solution stack
Source: Acumatica Customer Success — OneMed Healthcare.
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